Frequently Asked Questions

What if only some or none of my data is recovered?

If the recovery is not successful due to the condition of your device when we received it, you will not be charged. Unrecoverable could be due to one or both of the following reasons:

Internal damage: The internal disk platters have developed damage in the form of scratches or gouges due to overusing of the device once the failure occurred.

Logical corruption: Data was overwritten after the device was formatted or data was deleted.

If there is a significant partial recovery, we will offer a discounted price which you can either accept or decline after reviewing the recovered data.

 Last updated Mon, Apr 1 2013 11:00pm

Be sure to browse our Frequently Asked Questions (FAQs), for any questions pertaining to our process or data recovery in general.

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