If the recovery is not successful due to the condition of your device when we received it, you will not be charged. Unrecoverable could be due to one or both of the following reasons:
Internal damage: The internal disk platters have developed damage in the form of scratches or gouges due to overusing of the device once the failure occurred.
Logical corruption: Data was overwritten after the device was formatted or data was deleted.
If there is a significant partial recovery, we will offer a discounted price which you can either accept or decline after reviewing the recovered data.
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